Terms and Conditions

Effective date: 01/09/2025

Welcome to UniXtra (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://unixtra.co.uk and any related pages, forms, content, and services we provide (collectively, the “Service”).

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Contact details

• Email: info@unixtra.co.uk
• Address: 99 Blackwall Way, London, United Kingdom

1. Acceptance of Terms

By using our Service, you confirm that:

• You are at least 16 years old, and
• You are legally capable of entering into a binding agreement.

If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.

2. Changes to these Terms

We may update these Terms at any time. The latest version will always be published on this page and the effective date will be updated.

By continuing to use the Service after changes are posted, you agree to the updated Terms.

3. About UniXtra and what we provide

UniXtra provides information and support for international students in the UK. Depending on what is available at the time, the Service may include:

• Informational content and guides
• Enquiries and introductions to third-party providers (such as housing providers or local services)
• Student support services offered by UniXtra (where explicitly stated)
• Community and ambassador-related support (where available)

Some services may be delivered by third parties. Where this happens, your agreement with the third party may apply in addition to these Terms.

4. No professional advice

Content on the website is provided for general information only. It is not legal, immigration, financial, or professional advice.

You should verify any information relevant to your situation and seek professional advice where appropriate. We are not responsible for decisions you make based on website content.

5. Using our Service

You agree to use the Service only for lawful purposes and in compliance with all applicable laws and regulations.

You must not:

• Attempt to gain unauthorised access to any systems, accounts, or data
• Interfere with or disrupt the Service, including by introducing malware, viruses, or harmful code
• Use the Service in a way that could damage, disable, overburden, or impair our infrastructure
• Misrepresent your identity, submit false information, or engage in fraudulent or abusive behaviour
• Scrape, copy, or harvest data from the Service at scale without our written permission

We may suspend or restrict access if we believe you have breached these Terms or if we need to protect the Service, users, or our partners.

6. Enquiries, bookings, and service delivery

If you enquire about or request a service through UniXtra:

• You agree to provide accurate and complete information
• You are responsible for checking suitability of any service for your needs
• Any timelines or outcomes shown are estimates unless we confirm them in writing
• You understand that availability can change, especially for third-party services

If UniXtra provides a paid service, additional details (scope, price, deliverables, timelines, and any cancellation policy) may be shared at the point of purchase or in writing before delivery. Those service-specific terms form part of your agreement with us.

7. Prices, payments, and refunds

Where we offer paid services:

• Prices will be shown at the point of purchase or confirmed in writing
• Payment may be required before work begins
• Refund eligibility depends on the service type, stage of work, and any service-specific terms provided at checkout or in writing

If you are a UK consumer, you may have statutory rights under consumer protection laws. Nothing in these Terms limits your legal rights.

8. Third-party providers and partner services

The Service may include introductions or referrals to third parties (for example housing providers, service vendors, or community partners). Unless clearly stated otherwise:

• Third parties are responsible for their own services, pricing, availability, and performance
• We do not guarantee third-party services
• Any dispute about third-party services should be raised with the third party directly

We may receive a referral fee or commission from some partners. This does not affect your statutory rights.

9. Intellectual Property

All content, design, graphics, text, images, code, branding, and trademarks on the website are owned by UniXtra or licensed to us.

You may not copy, reproduce, distribute, modify, or create derivative works from any part of the Service without our prior written permission, except where permitted by law.

10. User content

If you submit or upload any content (such as messages, feedback, testimonials, or form submissions):

• You confirm you have the rights to share it
• You confirm it does not violate law or third-party rights
• You grant UniXtra a non-exclusive, worldwide, royalty-free licence to use it to operate, improve, or promote the Service (for example, using feedback to improve our offering)

We will not publish personal or identifying information in marketing materials without your consent.

11. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we handle personal data and cookies. By using the Service, you acknowledge these policies:

• Privacy Policy
• Cookie Policy

12. Disclaimers

The Service is provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, we:

• Make no warranties that the Service will be uninterrupted, error-free, or always available
• Do not guarantee accuracy, completeness, or suitability of website content for your purpose
• Disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement

13. Limitation of liability

To the maximum extent permitted by law, UniXtra and its directors, employees, and affiliates will not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Service.

Our total liability for any claim arising from or related to these Terms or your use of the Service will not exceed £100 or the amount you paid to us (if any) in the preceding 12 months, whichever is greater.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under law

14. Indemnity

You agree to indemnify and hold harmless UniXtra and its affiliates, employees, and partners from any claims, damages, liabilities, losses, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your misuse of the Service
• Your violation of any law or third-party rights

15. Termination

We may suspend or terminate your access to the Service at any time if:

• You breach these Terms
• We reasonably believe your use poses a security risk
• We are required to do so by law

Termination does not affect rights and obligations accrued before termination.

16. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. General terms

Severability: If any part of these Terms is found unlawful or unenforceable, the rest will remain in effect.
No waiver: If we do not enforce a provision, we do not waive our right to enforce it later.
Assignment: You may not transfer your rights under these Terms without our written consent. We may transfer our rights as part of a business restructure or transfer.
Entire agreement: These Terms, together with the Privacy Policy and Cookie Policy, form the entire agreement regarding use of the Service.

18. Contact us

If you have questions about these Terms, contact us:

• Email: info@unixtra.co.uk
• Address: 99 Blackwall Way, London, United Kingdom